Removing the work log records

Use the following steps to remove call records from the Work Log window in order to keep the call record information as relevant as possible.

Note

Avaya recommends that you use the aging mechanisms to control size, and not delete individual work records as standard procedure.

On the action bar, click Work Log.
In the Work Log window, right-click a work log record and select Delete Work Log Record(s).
You can select one or more contacts from the Work Log window by holding down the Ctrl key and selecting work logs.

The system removes the work log record from the Work Log window.